Return Policy

    We accept returns within 30 days of delivery for eligible items.

    Eligible Returns

    To qualify for a return:

    • Items must be unused, uninstalled, and in original packaging

    • Proof of purchase is required

    Non-Returnable Items

    The following items are not eligible for return:

    • Custom-cut or custom-colored products

    • Installed or used items

    • Clearance or final sale items

    • Specific items such as certain posts and gates may be non-returnable as indicated at the time of purchase.

    Return Process

    To initiate a return:

    1. Contact us at 647-932-3009 or info@fencings.ca

    2. Provide your order number and reason for return

    3. If applicable, include photos (for damaged/defective items)

    4. Wait for return authorization and instructions before shipping

    Return Shipping

    • Customers are responsible for return shipping costs

    • Original shipping charges are non-refundable

    Damaged or Defective Items

    If your item arrives damaged or defective:

    • Contact us within 30 days of delivery

    • Provide photos of the damage

    • We will review and provide a replacement or refund if approved

    Refunds

    • Refunds are issued to the original payment method

    • Processed within 7 business days after we receive and inspect the returned item