Fence return policies typically require items to be in original, unused condition, with a 30-day return window. Returns often incur restocking fees (25% ), and customers usually pay return shipping costs. Custom, cut, or installed products are generally non-returnable.
    Key Aspects of Fence Returns:
    • Timeframes:
      • 30 Days
    • Conditions: Items must be in original, unused condition. Some retailers (e.g., CR Fence & Rail) allow one box to be opened for inspection.
    • Non-Returnable Items:
      • Custom-cut materials or custom colors.
      • Used, installed, or damaged products.
      • Steel products, certain posts, or gates, depending on the supplier.
    • Costs:
      • Restocking Fees:  25% for items like cat-proof fence rollers.
      • Shipping: Customers  pay return shipping, and original “free shipping” costs may be deducted from refunds.
    • Damaged/Defective Items: Contact immediately (often within 3-5 days) to initiate a claim for damaged goods.